FAQs

How long will it take to ship my order?

For non-made-to-order items, we ship within 1 business day. Standard domestic shipments typically arrive 3-5 days after we ship, and standard international shipments take 8-15 business days to arrive. International orders may delay further if your country's customs process is especially strict. We also offer expedited shipment options.

What is your minimum order for Free or Reduced Shipping?

If you order $35 or more, we offer Free Shipping within the U.S.
For international orders of $50 or more, we offer Reduced Flat Rate Shipping at $7.50 per order.
Note: Wholesale orders do not qualify for reduced shipping.

What is your return policy?

If you're unhappy with your purchase, please let us know within 15 days of receiving your order. See more details here on returns, exchanges and refunds.

I am interested in purchasing wholesale from you. What's the best way to do so?

Please send wholesale inquiries and orders to orders@bholddesign.com.

I would like to print my logo on your product. Do you do custom logo imprinting?

Yes, we do. We currently offer this service for our Bheard Sound Pod in composite rubber. Please email orders@bholddesign.com with the quantity you're interested in for a quote.

 

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